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SHIPPING POLICY

Last Updated: March 16, 2026

Gaurav 3D Arts provides digital services. This "Shipping Policy" outlines our digital delivery process for completed 3D rigging projects.

1. DIGITAL DELIVERY

1.1 All deliverables are provided digitally through secure file transfer methods.

1.2 No physical products are shipped.

2. DELIVERY METHODS

We deliver completed projects through:
- Email attachments (for smaller files)
- Cloud storage links (Google Drive, Dropbox, WeTransfer)
- Direct file transfer via Discord or other agreed platforms
- Fiverr delivery system (for Fiverr orders)

3. DELIVERY TIMELINE

3.1 Standard Rigs
- Simple humanoid rigs: 3-5 business days
- Complex humanoid rigs: 7-10 business days
- Quadruped rigs: 5-7 business days
- Creature rigs: 7-14 business days (depending on complexity)

3.2 Timeline starts after:
- Full project requirements are received
- All reference materials are provided
- Initial payment is confirmed

3.3 Rush delivery may be available for an additional fee.

4. DELIVERY CONFIRMATION

4.1 You will receive a notification when your project is ready for delivery.

4.2 Download links remain active for 30 days after delivery.

4.3 Please confirm receipt and review deliverables within 3 business days.

5. FILE FORMATS

Deliverables are provided in industry-standard formats:
- Maya files (.ma, .mb)
- Blender files (.blend)
- FBX files for Unity/Unreal Engine
- Additional formats as agreed upon project initiation

6. FILE SIZE AND STORAGE

6.1 Large files (over 100MB) will be delivered via cloud storage links.

6.2 We retain project backups for 90 days after delivery.

6.3 After 90 days, you are responsible for maintaining your own copies.

7. REDELIVERY

7.1 If you lose access to delivered files within 90 days, we can resend at no charge.

7.2 After 90 days, redelivery may require a file retrieval fee.

8. DELIVERY ISSUES

If you experience issues accessing your files:
- Contact us immediately at ggarg96@gmail.com
- We will resend files through an alternative method
- Technical support is provided to ensure successful delivery

9. INTERNATIONAL DELIVERY

Digital delivery is available worldwide with no geographical restrictions or additional fees.

10. CONTACT INFORMATION

For delivery-related questions:

Email: ggarg96@gmail.com
Phone: +91-9911996619
Website: gaurav3darts.com
Discord: gauravgarg

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