SHIPPING POLICY

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Last Updated: March 16, 2026

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Gaurav 3D Arts provides digital services. This "Shipping Policy" outlines our digital delivery process for completed 3D rigging projects.

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1. DIGITAL DELIVERY

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1.1 All deliverables are provided digitally through secure file transfer methods.

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1.2 No physical products are shipped.

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2. DELIVERY METHODS

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We deliver completed projects through:
- Email attachments (for smaller files)
- Cloud storage links (Google Drive, Dropbox, WeTransfer)
- Direct file transfer via Discord or other agreed platforms
- Fiverr delivery system (for Fiverr orders)

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3. DELIVERY TIMELINE

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3.1 Standard Rigs
- Simple humanoid rigs: 3-5 business days
- Complex humanoid rigs: 7-10 business days
- Quadruped rigs: 5-7 business days
- Creature rigs: 7-14 business days (depending on complexity)

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3.2 Timeline starts after:
- Full project requirements are received
- All reference materials are provided
- Initial payment is confirmed

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3.3 Rush delivery may be available for an additional fee.

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4. DELIVERY CONFIRMATION

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4.1 You will receive a notification when your project is ready for delivery.

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4.2 Download links remain active for 30 days after delivery.

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4.3 Please confirm receipt and review deliverables within 3 business days.

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5. FILE FORMATS

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Deliverables are provided in industry-standard formats:
- Maya files (.ma, .mb)
- Blender files (.blend)
- FBX files for Unity/Unreal Engine
- Additional formats as agreed upon project initiation

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6. FILE SIZE AND STORAGE

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6.1 Large files (over 100MB) will be delivered via cloud storage links.

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6.2 We retain project backups for 90 days after delivery.

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6.3 After 90 days, you are responsible for maintaining your own copies.

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7. REDELIVERY

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7.1 If you lose access to delivered files within 90 days, we can resend at no charge.

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7.2 After 90 days, redelivery may require a file retrieval fee.

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8. DELIVERY ISSUES

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If you experience issues accessing your files:
- Contact us immediately at ggarg96@gmail.com
- We will resend files through an alternative method
- Technical support is provided to ensure successful delivery

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9. INTERNATIONAL DELIVERY

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Digital delivery is available worldwide with no geographical restrictions or additional fees.

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10. CONTACT INFORMATION

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For delivery-related questions:

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Email: ggarg96@gmail.com
Phone: +91-9911996619
Website: gaurav3darts.com
Discord: gauravgarg