CANCELLATION AND REFUNDS POLICY
Last Updated: March 16, 2026
At Gaurav 3D Arts, we strive for complete client satisfaction. This policy outlines our cancellation and refund procedures.
1. CANCELLATION POLICY
1.1 By Client
Before Work Begins:
- Full refund if cancelled before work starts
- No questions asked within 24 hours of order placement
After Work Begins:
- Cancellations within first 25% of project completion: 75% refund
- Cancellations at 25-50% completion: 50% refund
- Cancellations after 50% completion: No refund (partial deliverables provided)
1.2 By Gaurav 3D Arts
We reserve the right to cancel a project if:
- Project requirements are unclear or constantly changing
- Client is unresponsive for more than 7 days
- Project involves prohibited content
- Full refund provided in such cases
2. REFUND POLICY
2.1 Full Refund Situations:
- Project cancelled before work begins
- We are unable to deliver the agreed service
- Technical issues prevent project completion on our end
- Major miscommunication about project scope (at our discretion)
2.2 Partial Refund Situations:
- Project cancelled mid-development (as per cancellation tiers above)
- Deliverables don't match agreed specifications (proportional to issues)
2.3 No Refund Situations:
- Project completed and delivered as per specifications
- Client changes mind after delivery
- Client doesn't like the style after approving references
- Issues caused by client-provided materials
- Minor differences from reference (within industry standards)
- After revision period has expired
3. REVISION POLICY
3.1 Included Revisions:
- Number of revisions depends on package selected
- Basic package: 2 revisions
- Standard package: 3 revisions
- Premium package: 5 revisions
3.2 Revision Scope:
- Revisions must be within original project scope
- Major scope changes are considered new work
- Revisions requested after 14 days of delivery may incur fees
4. REFUND PROCESS
4.1 Timeline:
- Refund requests must be submitted within 7 days of delivery
- Refunds processed within 7-10 business days after approval
- Payment gateway processing may take additional 5-7 business days
4.2 How to Request:
- Email: ggarg96@gmail.com with subject "Refund Request - [Project Name]"
- Include: Order details, reason for refund, specific issues
- We may request a brief discussion to resolve issues first
4.3 Refund Method:
- Refunds issued through original payment method
- Razorpay, PayPal, or bank transfer
- Transaction fees may be deducted from refund amount
5. DISPUTE RESOLUTION
5.1 We encourage open communication to resolve any concerns.
5.2 If unsatisfied with deliverables:
- Contact us immediately with specific feedback
- We will work to resolve issues before considering refunds
- Revisions may be offered in lieu of refunds
5.3 For Fiverr orders, Fiverr's dispute resolution process applies.
6. QUALITY GUARANTEE
6.1 We guarantee our rigs are:
- Functional and animator-friendly
- Built according to industry standards
- Compatible with specified software versions
6.2 If technical issues arise within 30 days of delivery due to our error:
- Free fixes provided
- No refund necessary if we can resolve the issue
7. PAYMENT MILESTONES
For larger projects with milestone payments:
- Cancellation allowed at each milestone
- Refund provided for uncompleted milestones only
- Completed milestone work is non-refundable
8. SPECIAL CIRCUMSTANCES
8.1 Force Majeure:
- Delays due to circumstances beyond our control
- Extended timeline offered instead of refund when possible
8.2 Client Emergency:
- Partial refunds considered on case-by-case basis
- Documentation may be required
9. CONTACT FOR REFUNDS
Email: ggarg96@gmail.com
Phone: +91-9911996619
Discord: gauravgarg
We aim to respond to all refund requests within 48 hours.
FINAL NOTE
Your satisfaction is important to us. If you're unhappy with any aspect of our service, please contact us before requesting a refund. We're committed to making things right.